Support
How can we help?
Mateo support is handled over email by the people who build the product. Tell us what happened and we'll get you unstuck.
Email support
For any question or problem, write to us and include as much context as you can.
Email support
support@mateoux.io
Topics we can help with
Captures and packages
A capture that fails, Low coverage, known gaps, or a package that won't export.
Plans & billing
Upgrading, downgrading, charges, and how many captures each plan includes.
Captures and sharing
Finding a past capture, share links, and deleting captures.
Account
Google sign-in issues, your data, or closing your account.
What to include
The fastest resolutions come from emails that include:
- The email address of your Mateo account
- What you were doing, and the URL you captured
- What you expected, and what happened instead
- Roughly when it happened, and a screenshot if the problem is visual