Support
How can we help?
Mateo support is handled over email by the people who build the product. Tell us what happened and we'll get you unstuck.
Email support
For any question or problem, write to us and include as much context as you can.
Email support
support@mateoux.io
Topics we can help with
Generations
A URL that fails to analyze, unexpected output, missing sections, or quality flags you don't understand.
Plans & billing
Upgrading, downgrading, charges, and what each plan includes.
Library
Saved generations, share links, and deleting documents.
Account
Google sign-in issues, your data, or closing your account.
What to include
The fastest resolutions come from emails that include:
- The email address of your Mateo account
- What you were doing - the URL you analyzed or the input mode you used
- What you expected, and what happened instead
- Roughly when it happened, and a screenshot if the problem is visual